Which is a good thing cause I love this feature. I like being able to share my thoughts and have the option for getting peoples opinions back. I was in a great mood at work today, having an unusually good day, until the friendly ZMS guy came over. He's the supervisor I like (who isn't really our supervisor anymore, he just plays supervisor often) - the one who noticed I was upset and came over to ask if I was okay but I blew it misunderstanding him and I've been forever amazed and thankful ever since. Anyways, friendly ZMS supervisor guy came over with the packet of papers cause its his job to talk to everyone whose done what the algorithm says is too many price matches, corrections, and hand-keyed items in a week. Now i'm a people pleaser so while i'm not regularly on the list, i'm on it often enough. He's a lot nicer than the old one though, a lot more understanding about like when we have clearance items and they're not in the computer, for instance, so of course that week lots of people will be on the list that need talking to but its not really their fault and he is usually understanding about it.
But today it wasn't like that. I guess either him or somebody above him had to put in a new rule. If you're on the list three weeks in a row you'll get coached and if you get coached enough you'll get fired. It pretty much punishes the front like expendable cashiers for everyone else not agreeing on their ****. Like with the rules on price matching - you'll get a different answer for your question depending on who you ask, and the 'new' rules are the exact same type of situation. One person might insist its a new rule but another supervisor person will be like oh no that's not a rule go ahead and do it. SO there's that confusion going on for the supervisors and cashiers, and in the midst of all of it, the customers have no clue! There's not a list of price matching rules for them to consult not even at the register. I can't even find it on the site anymore. And if we do the right correction reason code - 4 - for a price correction the computer calls a supervisor to do an override. We're actually supposed to do corrected clearance item prices that way but it always results in an angry customer who had to wait so, cause there is an easier incorrect way to do it I just do it the easier incorrect way most of the time. But even if I do it the right way, idk if that'll put me at fault on the ZMS's talk to paper.
I don't want to see a known price matcher come in my lane and spend the whole transaction looking at each individual ad, painstakingly slow, making everyone pissed off including the line and the customer, out of fear for my job! Fear that i'll give them a match and whether its right or wrong the algorithm will be like nope too much and i'll get talked to or even fired. I've always tried to be about the customer, but this puts money first! There's not even a list of official rules to consult just word of mouth that isn't consistent from person to person. I hate it. I feel like i'm gonna get fired for something I can't really control. If I scrutinize everything to the last minute detail i'll just get people complaining about me and get bad reviews for the store which will still make us look bad and for all I know I could get talked to about that. None of the customers like a picky cashier, they avoid them and cause price matchers like me for my patience and understanding attitude, they tell me all about it.
I just don't want to lose the only job I've ever had, the job where I feel like the people there accept me and sometimes even like me and value me, I don't get that at home. I don't want to lose it for something I can't control really. It hurts. It really hurts that at the one place I was starting to think they accepted me, they don't. That no matter how patient or helpful I try to be i'm still just a number losing them money on some dumb form. The ZMS supervisor guy tried to be nice about it like usual but it still hurt. Whoever above him ordered that meant it, wanted it to be a threat cause someone somewhere up the food chain is losing money I guess.
But today it wasn't like that. I guess either him or somebody above him had to put in a new rule. If you're on the list three weeks in a row you'll get coached and if you get coached enough you'll get fired. It pretty much punishes the front like expendable cashiers for everyone else not agreeing on their ****. Like with the rules on price matching - you'll get a different answer for your question depending on who you ask, and the 'new' rules are the exact same type of situation. One person might insist its a new rule but another supervisor person will be like oh no that's not a rule go ahead and do it. SO there's that confusion going on for the supervisors and cashiers, and in the midst of all of it, the customers have no clue! There's not a list of price matching rules for them to consult not even at the register. I can't even find it on the site anymore. And if we do the right correction reason code - 4 - for a price correction the computer calls a supervisor to do an override. We're actually supposed to do corrected clearance item prices that way but it always results in an angry customer who had to wait so, cause there is an easier incorrect way to do it I just do it the easier incorrect way most of the time. But even if I do it the right way, idk if that'll put me at fault on the ZMS's talk to paper.
I don't want to see a known price matcher come in my lane and spend the whole transaction looking at each individual ad, painstakingly slow, making everyone pissed off including the line and the customer, out of fear for my job! Fear that i'll give them a match and whether its right or wrong the algorithm will be like nope too much and i'll get talked to or even fired. I've always tried to be about the customer, but this puts money first! There's not even a list of official rules to consult just word of mouth that isn't consistent from person to person. I hate it. I feel like i'm gonna get fired for something I can't really control. If I scrutinize everything to the last minute detail i'll just get people complaining about me and get bad reviews for the store which will still make us look bad and for all I know I could get talked to about that. None of the customers like a picky cashier, they avoid them and cause price matchers like me for my patience and understanding attitude, they tell me all about it.
I just don't want to lose the only job I've ever had, the job where I feel like the people there accept me and sometimes even like me and value me, I don't get that at home. I don't want to lose it for something I can't control really. It hurts. It really hurts that at the one place I was starting to think they accepted me, they don't. That no matter how patient or helpful I try to be i'm still just a number losing them money on some dumb form. The ZMS supervisor guy tried to be nice about it like usual but it still hurt. Whoever above him ordered that meant it, wanted it to be a threat cause someone somewhere up the food chain is losing money I guess.
