vindexa
Well-Known Member
As a self-diagnosed adult with Aspergers/high functioning Autism in the south (where people are very closed-minded and not so accepting), I have struggled a lot in life and continue to do so. When my employment status became non-existent this past fall, I decided to look for jobs elsewhere. I absolutely can't stand my hometown, not because it is boring, it is actually a decent sized city with plenty to do. It's the people, I always felt so awkward and out of place there. Anyway, I targeted my job search around the area where I am currently living and got offered a job, which I started mid-January. It is a very fast-paced, stress inducing customer service position... much more so than I originally thought it would be. After just one month of training that wasn't quite what I needed to learn everything, I had to completely fill in for someone while they were out on maternity leave.
This past Friday and Tuesday, I had to fill in for someone once again. By this point, I have trained with/worked with 5 other customer service reps and have been taught various ways of doing things. Because of this, I often get confused and when I do something that one person taught me, I get questioned about it by someone else. I have barely had experience with my own accounts, and honestly, I think that I would have done much better if I had been given my own to learn and work with. Consistency is very helpful for me. When people train me, they go way too fast and I try my best to keep up, but I just can't. It also does not help that everyone is really busy and stressed with the added work load from another plant location shutting down.
Whether it is intentional or not, there have been several times when I have asked for help and been replied to in a condescending and hateful manner. The worst part is, a few months ago I spoke with both the HR manager and my manager about some concerns with one co-worker who was being very harsh with me. I told them about my learning disabilities and Aspergers, which I really don't like to do because I am afraid most people see this as an excuse, which was not my intent. Apparently I was not where I was supposed to be at that point according to my manager, and I was just trying to explain that some things are a bit more difficult for me, but that I am trying my best to learn. I wish I knew what I was being compared to because most of the other people in the customer service department have 6+ years of customer service experience, most with that company. I had only done a couple of few month long temporary assignments that were not nearly as involved as this one, so I don't feel like that is being fair.
Now it has been about 4 and a half months since I started and I still worry about things not working out. I feel overwhelmed frequently and think it is just too much information to take in all at once. Doing the best that I can may not be good enough for this position, unfortunately. I really don't understand why just about every job out there these days is so demanding, high-paced, and makes the ability to multi-task well a mandatory requirement. How are people on the autism spectrum supposed to keep up? Most everything that actually sounds low-stress and enjoyable is too low paying and I just signed a 1 year lease on a nice apartment that costs me $735 a month on rent, so I have to make a certain amount of money. It might not be a bad idea to start looking and applying for other jobs, but I am a bit afraid that this same thing is going to keep happening. My last job became too overwhelming as well. Does anyone have any suggestions, advice, or recommended resources? Anything at this point is welcome because I have no idea what I should do.
This past Friday and Tuesday, I had to fill in for someone once again. By this point, I have trained with/worked with 5 other customer service reps and have been taught various ways of doing things. Because of this, I often get confused and when I do something that one person taught me, I get questioned about it by someone else. I have barely had experience with my own accounts, and honestly, I think that I would have done much better if I had been given my own to learn and work with. Consistency is very helpful for me. When people train me, they go way too fast and I try my best to keep up, but I just can't. It also does not help that everyone is really busy and stressed with the added work load from another plant location shutting down.
Whether it is intentional or not, there have been several times when I have asked for help and been replied to in a condescending and hateful manner. The worst part is, a few months ago I spoke with both the HR manager and my manager about some concerns with one co-worker who was being very harsh with me. I told them about my learning disabilities and Aspergers, which I really don't like to do because I am afraid most people see this as an excuse, which was not my intent. Apparently I was not where I was supposed to be at that point according to my manager, and I was just trying to explain that some things are a bit more difficult for me, but that I am trying my best to learn. I wish I knew what I was being compared to because most of the other people in the customer service department have 6+ years of customer service experience, most with that company. I had only done a couple of few month long temporary assignments that were not nearly as involved as this one, so I don't feel like that is being fair.
Now it has been about 4 and a half months since I started and I still worry about things not working out. I feel overwhelmed frequently and think it is just too much information to take in all at once. Doing the best that I can may not be good enough for this position, unfortunately. I really don't understand why just about every job out there these days is so demanding, high-paced, and makes the ability to multi-task well a mandatory requirement. How are people on the autism spectrum supposed to keep up? Most everything that actually sounds low-stress and enjoyable is too low paying and I just signed a 1 year lease on a nice apartment that costs me $735 a month on rent, so I have to make a certain amount of money. It might not be a bad idea to start looking and applying for other jobs, but I am a bit afraid that this same thing is going to keep happening. My last job became too overwhelming as well. Does anyone have any suggestions, advice, or recommended resources? Anything at this point is welcome because I have no idea what I should do.