"Chatty" forceful people?

[Chance]

If your chatty please don't be offended with this post. I'm not upset with anyone but myself, mostly. I think?

I was in the city all day yesterday getting supplies. I stopped in at the GMC dealership to look at the new 2018 Yukons. I hate trading vehicles but I put so many miles on one so fast I have to trade often (usually every 2 years or so) or I get in a situation where I lose to much value in the vehicle too fast because it has way too many miles for its age.

I use my personal vehicle for company use. They pay me for that use. So this is not about me just wanting a new truck. I just try and find the most reasonable solution to stay in a good dependable vehicle. I drive a lot and a lot of it is long distance driving so a good vehicle is a staple in my life...

Anyway, I found one I wanted but got the salesman from hell... This guy from the second I started looking was all over me. At one point he was already in my truck looking around and all my personal stuff was right there (phone, wallet, credit cards, backpack, everything). This guy was basically looking all in my stuff. I had zero to hide, but I don't know this guy at all and he was freaking me out a little. He got way too close when he talked. He frikkn put his hand on my shoulder. He kept trying to get me to look at him... I just don't feel good when people dominate me like that. (Or in my sick head that's how I take it)

I hadn't even fully decided on which new truck and he said, "Let me run this baby over to the appraisers. This is so clean they will give you top dollar for it... Blah Blah blah." I simply said, "Im not ready for that yet. I'm just looking for now." He seemed offended. But I didn't think I said anything wrong?

I did find one I really liked (until I looked at the price tag of course, but I still liked it) and I guess my interest in that truck spurred him into frenzy number 2. He starts talking and talking and talking and I was at the point I was just wanting him to leave. Instead I just said, "Thanks I was just looking." I got in my truck and left.

Then the guy calls me and left me voice mail... Wanting me to come back. I was in Home Depot the guy calls me again, leaves voice mail. I was getting groceries and he calls again, leaves voice mail... I finally called back and said. "I don't want the truck thanks." I hung up with him chatting at 200 words a minute. He calls back and asked me why... I said, "Because you made this experience not much fun at all." I hung up thinking it was all over and like 30 minutes later, the damn phone rings and I just answered it, instead of letting it go to voicemail (bad mistake) it was the Manager.

He said that this employee wanted him to reach out to me. I was being being offensive and he didn't understand why. By this time I was back on the highway heading home. I had to pull over because the shaky crap was starting. I was getting really upset. I said, "Really?" I said, "Sir, I have have bought 3 trucks from your dealership and never had a problem. Your guy won't shut up and won't even give me time to think. I don't think I was offensive to him." He said, "You just wouldn't talk to him." I said, "I dint come in to talk, I just came to look at a truck I wanted, and now I no longer want to deal with anyone on that truck or any truck."

BTW I call everything that isn't an actual car, "a truck." Its just simpler to me.

The manager said, "Well you have to answer the questions we ask to get the truck." I said I now regret answering the first 2 questions he asked. First was what is my name, and what number can I be reached at..." I said, "I don't want the truck at all at this point. Please just don't call me back." I hung up and they called me 3 more times and I blocked the 2 numbers they were calling on...

I woke up this morning thinking what the hell happened? Do they treat everyone like this, or I was I the one overreacting? I apparently offended 2 guys never trying too do so. I feel like some monster. Hell, I was just looking. I didn't roll onto the lot screaming, I am here to trade. Look at me. I want your attention... I was very quiet and hoping to just get some time to look and enjoy this process before the nightmare part started.

I'm a social nightmare I think. I just don't know how to handle people who are up in my face talking and spewing out tons of useless words and touching me.

I was going to take my brother-in-law with me. He is good with stuff like this, but he kind of gets pushy on the choices I make so I just wanted to do this by myself. Now I'm thinking I just wish I didn't need to see people at all. So much for that experience for now.

I just wish I knew how to handle myself in these situations. Why cant I deal with high pressure people? Everyone else does it seems.

Its like a game and I don't even understand the rules, much less the process of how to navigate it. Anyone else have any trouble like this?

 

[pax]

Whoa. That sounds really pushy. (The dealership , not you)

 

[Justagal]

I can very much relate to this. And I'm not sure what the answer is, unfortunately. The only thing I've found that comes even remotely close to 'handling it well' is to be kind but firm. Eg "Would you mind just leaving me to it and if I have any questions, I'll come find you?" I've had to learn to tweak the facial expression and body language so that they know that my words aren't meant to offend, but are just a personal boundary.
I'm sorry that it was such an unnecessarily unpleasant experience for you, and you're certainly not a 'social nightmare' for not enjoying someone intruding on your personal space so significantly. Just remember, it's their loss, that day they lost you not only a customer but your faith in their ability to run a business in a respectful manner, due to their inappropriate and unprofessional behavior. I hope things go better for you next time .

 

[Keigan]

Car dealerships are in a world of hurt right now. They have way too much inventory as vehicles are not selling, there have been news articles about how damage from the hurricanes is actually a good thing for the auto industry.

So I'm not surprised about his behavior. Myself, I choose to not afford an $80k diesel pickup.

People in a sales position can't afford to respect personal boundaries.

 

[OkRad]

If your chatty please don't be offended with this post. I'm not upset with anyone but myself, mostly. I think?

I was in the city all day yesterday getting supplies. I stopped in at the GMC dealership to look at the new 2018 Yukons. I hate trading vehicles but I put so many miles on one so fast I have to trade often (usually every 2 years or so) or I get in a situation where I lose to much value in the vehicle too fast because it has way too many miles for its age.

I use my personal vehicle for company use. They pay me for that use. So this is not about me just wanting a new truck. I just try and find the most reasonable solution to stay in a good dependable vehicle. I drive a lot and a lot of it is long distance driving so a good vehicle is a staple in my life...

Anyway, I found one I wanted but got the salesman from hell... This guy from the second I started looking was all over me. At one point he was already in my truck looking around and all my personal stuff was right there (phone, wallet, credit cards, backpack, everything). This guy was basically looking all in my stuff. I had zero to hide, but I don't know this guy at all and he was freaking me out a little. He got way too close when he talked. He frikkn put his hand on my shoulder. He kept trying to get me to look at him... I just don't feel good when people dominate me like that. (Or in my sick head that's how I take it)

I hadn't even fully decided on which new truck and he said, "Let me run this baby over to the appraisers. This is so clean they will give you top dollar for it... Blah Blah blah." I simply said, "Im not ready for that yet. I'm just looking for now." He seemed offended. But I didn't think I said anything wrong?

I did find one I really liked (until I looked at the price tag of course, but I still liked it) and I guess my interest in that truck spurred him into frenzy number 2. He starts talking and talking and talking and I was at the point I was just wanting him to leave. Instead I just said, "Thanks I was just looking." I got in my truck and left.

Then the guy calls me and left me voice mail... Wanting me to come back. I was in Home Depot the guy calls me again, leaves voice mail. I was getting groceries and he calls again, leaves voice mail... I finally called back and said. "I don't want the truck thanks." I hung up with him chatting at 200 words a minute. He calls back and asked me why... I said, "Because you made this experience not much fun at all." I hung up thinking it was all over and like 30 minutes later, the damn phone rings and I just answered it, instead of letting it go to voicemail (bad mistake) it was the Manager.

He said that this employee wanted him to reach out to me. I was being being offensive and he didn't understand why. By this time I was back on the highway heading home. I had to pull over because the shaky crap was starting. I was getting really upset. I said, "Really?" I said, "Sir, I have have bought 3 trucks from your dealership and never had a problem. Your guy won't shut up and won't even give me time to think. I don't think I was offensive to him." He said, "You just wouldn't talk to him." I said, "I dint come in to talk, I just came to look at a truck I wanted, and now I no longer want to deal with anyone on that truck or any truck."

BTW I call everything that isn't an actual car, "a truck." Its just simpler to me.

The manager said, "Well you have to answer the questions we ask to get the truck." I said I now regret answering the first 2 questions he asked. First was what is my name, and what number can I be reached at..." I said, "I don't want the truck at all at this point. Please just don't call me back." I hung up and they called me 3 more times and I blocked the 2 numbers they were calling on...

I woke up this morning thinking what the hell happened? Do they treat everyone like this, or I was I the one overreacting? I apparently offended 2 guys never trying too do so. I feel like some monster. Hell, I was just looking. I didn't roll onto the lot screaming, I am here to trade. Look at me. I want your attention... I was very quiet and hoping to just get some time to look and enjoy this process before the nightmare part started.

I'm a social nightmare I think. I just don't know how to handle people who are up in my face talking and spewing out tons of useless words and touching me.

I was going to take my brother-in-law with me. He is good with stuff like this, but he kind of gets pushy on the choices I make so I just wanted to do this by myself. Now I'm thinking I just wish I didn't need to see people at all. So much for that experience for now.

I just wish I knew how to handle myself in these situations. Why cant I deal with high pressure people? Everyone else does it seems.

Its like a game and I don't even understand the rules, much less the process of how to navigate it. Anyone else have any trouble like this?

O....M.......F.......G!!!!!!!! This made me so upset in part because all i would have to do is change the people and place and i could not better describe what recently happened to me.

To this day i have no idea what happened. Day after day. At first i thought there was an interest there but nothing happened. Day after day.....

Then i developed feelings! Eventually i moved away but to this day total mind F.

After much thought, here is my best take:

1. People get confused by us first. Remember that some of them may be dealing with their own social and mental health issues. Sometimes we think everyone has to be ok but us.

1. They get scared. Aspies and auts and Almost Auts, if we don't talk, sometimes people think we ate sociopaths!!! Nothing further from truth, but Tv an movies etc.... They are afraid we are mad and angry instead of hoping to finish memorizing one more line of Homer in that minute.

3. Their own mental health kicks up thinking we are mad at THEM! We r a lot like kids but they dont know that.

I bet if u wore a fake hearing aid it would solve 90 percent of that crap. I wear a cap always and look all dorky. I sway. People assume i am odd. Try to get an old hearing aid. i am looking for one. Then u can be in ur own world and at peace

It is not about faking. It is about NOT HAVING TO FAKE

 

[Mia]

That was a nightmare. Never, EVER, say much of anything to aggressive salespeople. On the telephone, in person. Never agree to anything, your reply should always be an immediate 'No' each time, you can always change your mind later if you decide to.

You actually did quite well under the circumstances. I've been in similar situations many times. Because I do most if not all of the purchasing. My spouse hates stores, sales, and won't even go into anything but a hardware or the local music store. When I've not been around, he's agreed to things like extra insurance, and extended warranties.

When we were looking to buy our last car, they began to pressure my husband right on the spot, we should have this, we needed that. He looked at the salesman, and said; 'My wife says no,' which shocks them and stops the spiel. He always does that, I play the part of senpai and stay in the background, they don't notice me, until my negotiation techniques are needed. Somehow it never fails to confuse them. If you've ever seen the movie 'Rising Sun' you'll understand the technique.

So they look at me, their tactics don't work on me. I nod my head, I pull out a piece of paper that I printed out, with exact specifications for the car. This is what we want, they look at it, then they start talking. Blah, blah, blah. I nod my head, and I repeat what we want. Do you have this? I ask. What's the price? Can you do better than that? And so the argument goes on. Then I leave, thanks for your time, we need to think about this.

Then I take the time, and go to a few places. We test-drove many cars, it's the biggest purchase you make, besides a house.

 

[Gracey]

@Chance,
I think I would have found your situation at the dealership too much to handle. In my opinion, yes they sounded super pushy.

 

[Judge]

I just bought a car yesterday from the first non-commission sales dealer I've ever dealt with before. All salaried employees. None of the typical high-pressure sales tactics and stress I've always encountered in the past.

It was a rather painless process, other than them having to search other commissioned dealers to find the exact car I wanted.

 

[Streetwise]

If your chatty please don't be offended with this post. I'm not upset with anyone but myself, mostly. I think?

I was in the city all day yesterday getting supplies. I stopped in at the GMC dealership to look at the new 2018 Yukons. I hate trading vehicles but I put so many miles on one so fast I have to trade often (usually every 2 years or so) or I get in a situation where I lose to much value in the vehicle too fast because it has way too many miles for its age.

I use my personal vehicle for company use. They pay me for that use. So this is not about me just wanting a new truck. I just try and find the most reasonable solution to stay in a good dependable vehicle. I drive a lot and a lot of it is long distance driving so a good vehicle is a staple in my life...

Anyway, I found one I wanted but got the salesman from hell... This guy from the second I started looking was all over me. At one point he was already in my truck looking around and all my personal stuff was right there (phone, wallet, credit cards, backpack, everything). This guy was basically looking all in my stuff. I had zero to hide, but I don't know this guy at all and he was freaking me out a little. He got way too close when he talked. He frikkn put his hand on my shoulder. He kept trying to get me to look at him... I just don't feel good when people dominate me like that. (Or in my sick head that's how I take it)

I hadn't even fully decided on which new truck and he said, "Let me run this baby over to the appraisers. This is so clean they will give you top dollar for it... Blah Blah blah." I simply said, "Im not ready for that yet. I'm just looking for now." He seemed offended. But I didn't think I said anything wrong?

I did find one I really liked (until I looked at the price tag of course, but I still liked it) and I guess my interest in that truck spurred him into frenzy number 2. He starts talking and talking and talking and I was at the point I was just wanting him to leave. Instead I just said, "Thanks I was just looking." I got in my truck and left.

Then the guy calls me and left me voice mail... Wanting me to come back. I was in Home Depot the guy calls me again, leaves voice mail. I was getting groceries and he calls again, leaves voice mail... I finally called back and said. "I don't want the truck thanks." I hung up with him chatting at 200 words a minute. He calls back and asked me why... I said, "Because you made this experience not much fun at all." I hung up thinking it was all over and like 30 minutes later, the damn phone rings and I just answered it, instead of letting it go to voicemail (bad mistake) it was the Manager.

He said that this employee wanted him to reach out to me. I was being being offensive and he didn't understand why. By this time I was back on the highway heading home. I had to pull over because the shaky crap was starting. I was getting really upset. I said, "Really?" I said, "Sir, I have have bought 3 trucks from your dealership and never had a problem. Your guy won't shut up and won't even give me time to think. I don't think I was offensive to him." He said, "You just wouldn't talk to him." I said, "I dint come in to talk, I just came to look at a truck I wanted, and now I no longer want to deal with anyone on that truck or any truck."

BTW I call everything that isn't an actual car, "a truck." Its just simpler to me.

The manager said, "Well you have to answer the questions we ask to get the truck." I said I now regret answering the first 2 questions he asked. First was what is my name, and what number can I be reached at..." I said, "I don't want the truck at all at this point. Please just don't call me back." I hung up and they called me 3 more times and I blocked the 2 numbers they were calling on...

I woke up this morning thinking what the hell happened? Do they treat everyone like this, or I was I the one overreacting? I apparently offended 2 guys never trying too do so. I feel like some monster. Hell, I was just looking. I didn't roll onto the lot screaming, I am here to trade. Look at me. I want your attention... I was very quiet and hoping to just get some time to look and enjoy this process before the nightmare part started.

I'm a social nightmare I think. I just don't know how to handle people who are up in my face talking and spewing out tons of useless words and touching me.

I was going to take my brother-in-law with me. He is good with stuff like this, but he kind of gets pushy on the choices I make so I just wanted to do this by myself. Now I'm thinking I just wish I didn't need to see people at all. So much for that experience for now.

I just wish I knew how to handle myself in these situations. Why cant I deal with high pressure people? Everyone else does it seems.

Its like a game and I don't even understand the rules, much less the process of how to navigate it. Anyone else have any trouble like this?

I'm quite sure there are privacy laws,you didn't steal anything,you didn't physically abuse him,what he picked up on is the fact that you are vulnerable and they use it ,they probably pay for psychology training,you should make a complaint to your version of trading standards.
He's probably addicted to the adrenaline rush which means he will go over boundaries.
Vote with your feet,don't give them custom,tell anybody you can talk to

 

[Judge]

That sounds like the no-haggle Ford dealership I dealt with. The "sales-people" were more like guides to answer questions and assist with the paperwork than someone trying to make a buck off what they can sell.

Frankly I was flabbergasted when the sales associate who crunched all the numbers told me no one I was dealing with was on commission. I still recall how hard selling cars was to my brother in the 70s, who had a draw, but his commission would be levied against the draw. He didn't last long in that job.

 

[xudo]

Sounds to me that you got a typical car salesperson. They work on commission, and many are incredibly pushy to try and get a sale so they can make money on it. Same thing applies to anyone who earns commission on their sales. Sofa shopping is a nightmare, because same problem.

 

[Chance]

Its a big purchase and I am not trading in an old junker. I need time to think about what I am paying, what they are giving me, and what I am losing in the process to make sure its even worth doing... He was so pushy I couldn't even figure out what was going on, and I'm pretty used to the process. It just seemed like he was intentionally trying to not only dominate me, but keep me in total confusion, to get me in something before I had time to think. I cant work like that.

I really like that dealership, its always been a good experience, but I'm just out of the mood right now. I'm not in some horrible bind, or having to trade, or anything like that. I am in a mileage situation but that's ok. Good grief I was trading in 2017 GMC (bought in Sept 2016). However, it already has 30,000 miles on it, but zero damage and still like new. I take very good care of my stuff. But do the math in just 5 short years it will 150,000+ miles on it and they won't give me anything for this thing I paid a huge price for.

I just get in a really bad mess if I drive them too long because the mileage deduction is horrible. I already have to face 6000.00 on this one according to NADA. I try to go 2 full years and keep it under 40,000 miles, but I cant possibly do that this time, too much driving lately. Around 30,000 they don't get too upset, and all is sort of affordable. It still has warranty and they just give a lot better deal... The dealership told me that themselves when I bought this truck. So, I was just trying to kind of hold them too what they were saying, but wasn't even given a chance to go that far. Geez that guy was just nearly forceful and I don't appreciate any one who treats anyone (not just me) in that manner. I just see a grown up bully basically and I wasn't having it.

I will go back at some point and try it again. However, I will not deal with that salesman and I will just say so right up front, if he approaches me. Maybe that isn't being to much of a jerk?

 

[Dadwith2Autisticsons]

Chance, as bad as your scenerio was with that car dealership, I was not shocked at all, as we had a horrible such experience as well, when we were looking at buying a new car eight years ago.

As soon as my wife and I and infant son Aaron at that time had entered the car dealership I was very uneasy, as it seems like three different salespersons were rushing to greet us, coming from three different directions.

A younger guy was the first to get to us, and the other two quickly turned to walk the other way. At first he seemed nice and friendly, but the more he talked the slicker he seemed, and the more I started to get very uneasy.

He initially gave a fair price for the car make and model we wanted and the financing terms were fine, based on my research prior of what I would accept, but when I said we were not interested in any cars on their lot, but wanted to order one of the color and specifications we wanted his attitude changed.

"Why would I want to order that car for you, we have a few of that make and model already on our lot," he said. "We do not like dark gray and light blue cars," I said. "That is all you have on your lot for that type of car." His reply was, "We are not going to order more when we already have some here.." My reply then was, "Ok, we will look elsewhere."

Then the salesperson wanted to know what else he could do to get us to buy a car from him right now. I felt like telling him, "How about listening to what I say, what I want, and making efforts to put me first, instead of your company or usual protocol." But, instead I tried to negotiate a price about $2500 below his initial price for that gray car model on their lot.

He said, "Let me go talk to the finance manager and work out something." In the meantime, I talk to my wife and ask her if that gray car that we looked at on their lot before entering their business was ok for her, despite it not being the color we wanted. She said, "It was fine, as long as they bend on the price."

The salesman said his finance guy was fine with the price we gave him, with that price reduction we wanted, that he was preparing the paperwork now for me to sign. Meanwhile our baby boy was getting fussy and crying a lot and trying to squirm out of his car seat, so I was started to get more annoyed, as we were there about an hour waiting for me to speak with that finance manager.

Eventually, I see him, and look at their contract figures and it did not add up. Things did not make sense. The amount to be financed, after adding our down payment with the agreed upon trade in amount for our other car, to be deducted from the cost of the new reduced agreed upon price for the new car, seemed much higher than I was expecting. I however could not think clearly with him looking at me waiting for me to sign, to see why their figures did not match mine.

That finance manager also around this time was talking about how he was a boxer, and explaining how the car could leave the shop almost immediately once I signed. I was not sure if he was playing the good cop and bad cop routine by saying those contrasting things, not knowing which would motivate me to sign or not, but all I could think about was getting out of his office and feeding our child, and I could worry about disputing any contract afterward, if there was some error.

So, I sign the paperwork, and then we are directed to a large conference room where it seems like fifteen employees are clapping and roaring loudly, patting us on the back and saying congratulations, with balloons flying all over. I felt so embarrrassed and the anxiety intensified, and our baby cried hysterically now. I thought to myself, "What the heck are they doing?

Their celebration came across as extremely fake and forced to me. It seemed over the top. ""Something is definitely wrong," I thought. Anyways, we get home with the new car, I look at the contract, and now it started to make sense to me. I saw on the contact where they added about three thousand dollars of extra specialty insurance, that we never asked for, and they added extra car rustproofing and other insurance for the interior too in case of damage, which were not required.

I immediately drive the car back to the dealership and say I want all those options off, and to redo the contract, that I never requested any insurance options, and they were never discussed with me, and as the salesperson knew I wanted no options to be added as I was strict with a budget. The finance manager explains how the insurances benefit me, and not them, and suggests I am weird for wanting to get rid of them as I am the only one ever to complain.

To make a longer story shorter, I did not believe him, as car dealerships wants to make money through extra non-required insurance options, and I bet I was not the only to complain, as later I learned through research they had many bad reviews. All I could think about was, after I blamed myself for not reading the contract before I signed as I knew better to trust those in a profession that always gave me suspicion, "He better redo that contract before I back out on the deal or I start critiquing them or their business.

He basically starts to say, a contract is a contract, and we do not have to let you out of it. I then said, "I do not have to hide my experiences with your car dealership either," saying I would be glad to spread the word to the public and everyone I know. I even questioned his integrity when he said, he could not get rid of the rustproofing and special interior contract charges, as he said those chemicals were put on the car just hours before, just after I signed the contract?

"That is a lie," I said. "You could not put that stuff on the car right after the purchase, as we were out the door with the car within fifteen minutes of signing the contract." I ask to speak to the real manager. The finance guy brings the manager in and I ask him when were those rustproofing and interior chemicals supposedly put on the car? His reply was, "Usually the factory puts that on." So, that finance guy's face turns red, and they agree to redo the contract with all insurance options off.

But, here is the most galling statement they made, to suggest they were the victims, instead of I. "We will do this, but we expect you to buy a car from us again in the future." "Of course," I replied sarcastically. About six years later I get a call from that same car dealership asking if I was ready to trade in the car we bought from them, to buy another. "No thanks," and I hung up. Luckily they did not try to call back or I would have likely yelled at them.

 

[Lirelan]

You're not a social nightmare, Chance -- those pushy people are the social nightmares!

I think you're absolutely right to not deal with that same salesperson again, if you do decide to go back to that dealership. Maybe call ahead of time, speak to a manager, and explain that you've had good experiences there in the past, and you'd like to deal with them again, but you refuse to work with that pushy salesperson again. Maybe they can hook you up with one of their more chill salespeople.

 

[Chance]

Chance, as bad as your scenerio was with that car dealership, I was not shocked at all, as we had a horrible such experience as well, when we were looking at buying a new car eight years ago.

As soon as my wife and I and infant son Aaron at that time had entered the car dealership I was very uneasy, as it seems like three different salespersons were rushing to greet us, coming from three different directions.

A younger guy was the first to get to us, and the other two quickly turned to walk the other way. At first he seemed nice and friendly, but the more he talked the slicker he seemed, and the more I started to get very uneasy.

He initially gave a fair price for the car make and model we wanted and the financing terms were fine, based on my research prior of what I would accept, but when I said we were not interested in any cars on their lot, but wanted to order one of the color and specifications we wanted his attitude changed.

"Why would I want to order that car for you, we have a few of that make and model already on our lot," he said. "We do not like dark gray and light blue cars," I said. "That is all you have on your lot for that type of car." His reply was, "We are not going to order more when we already have some here.." My reply then was, "Ok, we will look elsewhere."

Then the salesperson wanted to know what else he could do to get us to buy a car from him right now. I felt like telling him, "How about listening to what I say, what I want, and making efforts to put me first, instead of your company or usual protocol." But, instead I tried to negotiate a price about $2500 below his initial price for that gray car model on their lot.

He said, "Let me go talk to the finance manager and work out something." In the meantime, I talk to my wife and ask her if that gray car that we looked at on their lot before entering their business was ok for her, despite it not being the color we wanted. She said, "It was fine, as long as they bend on the price."

The salesman said his finance guy was fine with the price we gave him, with that price reduction we wanted, that he was preparing the paperwork now for me to sign. Meanwhile our baby boy was getting fussy and crying a lot and trying to squirm out of his car seat, so I was started to get more annoyed, as we were there about an hour waiting for me to speak with that finance manager.

Eventually, I see him, and look at their contract figures and it did not add up. Things did not make sense. The amount to be financed, after adding our down payment with the agreed upon trade in amount for our other car, to be deducted from the cost of the new reduced agreed upon price for the new car, seemed much higher than I was expecting. I however could not think clearly with him looking at me waiting for me to sign, to see why their figures did not match mine.

That finance manager also around this time was talking about how he was a boxer, and explaining how the car could leave the shop almost immediately once I signed. I was not sure if he was playing the good cop and bad cop routine by saying those contrasting things, not knowing which would motivate me to sign or not, but all I could think about was getting out of his office and feeding our child, and I could worry about disputing any contract afterward, if there was some error.

So, I sign the paperwork, and then we are directed to a large conference room where it seems like fifteen employees are clapping and roaring loudly, patting us on the back and saying congratulations, with balloons flying all over. I felt so embarrrassed and the anxiety intensified, and our baby cried hysterically now. I thought to myself, "What the heck are they doing?

Their celebration came across as extremely fake and forced to me. It seemed over the top. ""Something is definitely wrong," I thought. Anyways, we get home with the new car, I look at the contract, and now it started to make sense to me. I saw on the contact where they added about three thousand dollars of extra specialty insurance, that we never asked for, and they added extra car rustproofing and other insurance for the interior too in case of damage, which were not required.

I immediately drive the car back to the dealership and say I want all those options off, and to redo the contract, that I never requested any insurance options, and they were never discussed with me, and as the salesperson knew I wanted no options to be added as I was strict with a budget. The finance manager explains how the insurances benefit me, and not them, and suggests I am weird for wanting to get rid of them as I am the only one ever to complain.

To make a longer story shorter, I did not believe him, as car dealerships wants to make money through extra non-required insurance options, and I bet I was not the only to complain, as later I learned through research they had many bad reviews. All I could think about was, after I blamed myself for not reading the contract before I signed as I knew better to trust those in a profession that always gave me suspicion, "He better redo that contract before I back out on the deal or I start critiquing them or their business.

He basically starts to say, a contract is a contract, and we do not have to let you out of it. I then said, "I do not have to hide my experiences with your car dealership either," saying I would be glad to spread the word to the public and everyone I know. I even questioned his integrity when he said, he could not get rid of the rustproofing and special interior contract charges, as he said those chemicals were put on the car just hours before, just after I signed the contract?

"That is a lie," I said. "You could not put that stuff on the car right after the purchase, as we were out the door with the car within fifteen minutes of signing the contract." I ask to speak to the real manager. The finance guy brings the manager in and I ask him when were those rustproofing and interior chemicals supposedly put on the car? His reply was, "Usually the factory puts that on." So, that finance guy's face turns red, and they agree to redo the contract with all insurance options off.

But, here is the most galling statement they made, to suggest they were the victims, instead of I. "We will do this, but we expect you to buy a car from us again in the future." "Of course," I replied sarcastically. About six years later I get a call from that same car dealership asking if I was ready to trade in the car we bought from them, to buy another. "No thanks," and I hung up. Luckily they did not try to call back or I would have likely yelled at them.

Oh my gosh if they had have took me in a room and started all that roaring... They would have me shutdown and I would be in a mess. No celebrations for me. I do that in private if I feel like I got a good deal... : ) Geez, I'm all better now! I would have lost it.

 

[vangelis]

Oh my gosh if they had have took me in a room and started all that roaring... They would have me shutdown and I would be in a mess. No celebrations for me. I do that in private if I feel like I got a good deal... : ) Geez, I'm all better now! I would have lost it.

I don't think you did anything wrong it's just the environment these salespeople work in. It's the same here in the UK, doesn't matter whether it's selling cars, double glazing, insurance etc. they have targets to meet else they will get the chop. I hate having to buy a new car and have walked away from pushy salesmen in the past. Even if you tell them at the outset you don't want to hear any cr*p they still persist with it. Hope you do eventually get a good deal.

 

[Gracey]

Its a big purchase and I am not trading in an old junker. I need time to think about what I am paying, what they are giving me, and what I am losing in the process to make sure its even worth doing... He was so pushy I couldn't even figure out what was going on, and I'm pretty used to the process. It just seemed like he was intentionally trying to not only dominate me, but keep me in total confusion, to get me in something before I had time to think. I cant work like that.

I really like that dealership, its always been a good experience, but I'm just out of the mood right now. I'm not in some horrible bind, or having to trade, or anything like that. I am in a mileage situation but that's ok. Good grief I was trading in 2017 GMC (bought in Sept 2016). However, it already has 30,000 miles on it, but zero damage and still like new. I take very good care of my stuff. But do the math in just 5 short years it will 150,000+ miles on it and they won't give me anything for this thing I paid a huge price for.

I just get in a really bad mess if I drive them too long because the mileage deduction is horrible. I already have to face 6000.00 on this one according to NADA. I try to go 2 full years and keep it under 40,000 miles, but I cant possibly do that this time, too much driving lately. Around 30,000 they don't get too upset, and all is sort of affordable. It still has warranty and they just give a lot better deal... The dealership told me that themselves when I bought this truck. So, I was just trying to kind of hold them too what they were saying, but wasn't even given a chance to go that far. Geez that guy was just nearly forceful and I don't appreciate any one who treats anyone (not just me) in that manner. I just see a grown up bully basically and I wasn't having it.

I will go back at some point and try it again. However, I will not deal with that salesman and I will just say so right up front, if he approaches me. Maybe that isn't being to much of a jerk?

You're the customer Chance, you have assets and money to spend at any dealership you like, never let them forget that. The final decision will ALWAYS be yours and no amount of hard sell psychology and confusing distraction will ever change that...even if they try.
Knowing what you want isn't being 'a jerk' at all.

 

[Mia]

I will go back at some point and try it again. However, I will not deal with that salesman and I will just say so right up front, if he approaches me. Maybe that isn't being to much of a jerk?

You aren't a jerk, you have every right to insist on what you want. It's your money. By the way, my husband and I will switch those roles around. He's quite good with bureaucracy and calm negotiation and red tape, I'm not, I have little patience. So in those circumstances I play the good guy and he plays the bad guy, it works like a charm.

 

[Alaska]

I can barely stand to read this thread because it upsets me so much.

I only bought one brand new car in my life. That was a Rabbit Diesel. I did tremendous amounts of research to decide that was the car I wanted. I read books on salesmanship and how car dealerships and their owners work. I found out the best time to get a good deal on a vehicle and what motivates dealers. I picked out the color of the vehicle before I even went shopping. I wanted one to match the color of the dirt on the long road I drove in and out of to go anywhere.

I may not show much evidence of OCD in most things, but watch out when I am on a tight budget and need to spend a lot of money.

I had concluded beforehand that using sales techniques would be effective on both the dealer and the salesperson, and I was all primed to use this before I left home. I also picked out my dealership in advance.

The dealer was so fascinated when he realized that I was successfully employing sales techniques against him and his salesman that he took over the negotiation process. I asked him if he was still going to give the salesman his commission and he said he was, so I was ok.

The dealer told me that he gave me the lowest price he had ever given in his life. He asked me if I would consider working for him.

All of this was enormously stressful for me, and I didn't know why back then.

I concluded later, due to a lot more that happened, that it was not a good idea for me to have negotiated such a low price for my car.

I hope this makes people who have been put through a lot of misery, by pushy sales people, feel better. Sometimes we get in a few licks too.

 

[SusanLR]

I hope this makes people who have been put through a lot of misery, by pushy sales people, feel better. Sometimes we get in a few licks too

I understand also that salespeople make their living through sales, but, when someone like car dealers try to slick me, I am ready to calmly find a "got you" response.
Being a quiet, non-talkative customer makes them think I am an ignorant easy push-over. That is how I see such a situation. And being female probably makes it worse.
My motto has always been "I may be crazy, but, I'm not dumb." I prepare with the facts. Bring on the head games if you like. I'll gladly play. Although I prefer peaceful civility.

I've had experiences where the dealer has actually tried tricks to make you think you're getting a good deal when you aren't. A couple of examples:
Dealership advertised $2,500 off sticker price, one day only. I found an SUV I really liked. So the price will be $2,500 off the sticker price? Yes, the salesman replied and started doing the math. He came up with a price that was more than the posted sticker price.
I started carefully reading the sticker on the window, he tries to distract me to the office. I ignore him. Read each line like he isn't even there to myself. I find in fine print at the end: Dealer prep charges and nitrogen gas tires...$3,000.
Calmly I said, so this is why it is actually higher than the sticker price. And I know how to give that cold "got cha" stare.
I find the more calm you are the more upset they become when the truth be out.

Another dealership had the price with automatic trans on the sticker, but, the SUV was standard shift.
I said I would like this one with the auto trans.
Salesman said that is X amount more.
I showed him the price on the sticker included auto trans.
Yes, but, as you can see this is a standard shift model.
Then you have the wrong sticker on the wrong car.
It could have gone on forever.
He went for the manager, I walked out.
Then, yep, several calls over the next few days.
I don't show anger, rather just the calm confidence of the facts. Really upsets them.

If they are just in your face pushy...'nuff said...exit stage right.