Gomendosi, I actually feel like trading places with you, just for a moment, to feel what that's like.
As others mention here it is all about perspective, for me when the problem is someone else’s I am fully able to comprehend the situation and its workings, what led up to it and what paths play out from it, I can determine the best course of action and pick the easiest way to go about giving an idea of what I think is the best thing to do under the circumstances.
Then of course it is entirely up to the individual wether or not they utilise the information I have provided.
Sometimes they may just want a hug and to solve the problem themselves. Sometimes they may just want someone to listen to them, sometimes it's all about getting drunk with a person or planning revenges that never eventuate or even simply brushing and plaiting their hair (yes I have, don’t ask)
There are squillions of different ways to comfort someone, including being seemingly cold and/ or indifferent and also being harsh or an "arsehole" can be seen as comforting, you never know what the order of the day is, but if you care about the person... 99 percent of the time, just being there is comfort enough, and they will find a way to use what you offer to get back to where they need to be, even if that means sending you away.
But there in lies the rub, you see, I provide a proverbial shoulder to cry on for a lot of people but they often turn their back on me when I cant deal with my own situation and therefore turn them away when they try to help (if they do), people generally don’t like to see someone hurt and not be able to help, if that happens too often they end up thinking you like being miserable.
In my current frame of mind I would quite happily accept a hug from a convicted felon if I thought I wouldn't be taken hostage ; ]