despicable treatment of a disabled person

[Aspergers_Aspie]

Disabled woman made to leave Alton Towers rollercoaster by staff | Metro News

 

[BrokenBoy]

Why was that veggie chick banned??? That makes no sense.

 

[Misery]

On one hand, yes, that's bad.

On the other hand... one shouldnt have high hopes for a place like that in the first place. They're mostly underpaid, stressed, and abused workers there... of course some of them are going to act like that.

 

[Suzanne]

If the staff really did speak like that, that is the issue, because that dishonors anyone, mind a disabled person, but in fact, those are dangerous rides and therefore, safety has to be top priority. Just because one likes doing stuff like that, does not mean they can.

 

[Aspergers_Aspie]

If the staff really did speak like that, that is the issue, because that dishonors anyone, mind a disabled person, but in fact, those
are dangerous rides and therefore, safety has to be top priority. Just because one likes doing stuff like
that, does not mean they can.

But don't you think if this was the case it should have been explained in a kind and considerate manner

 

[onlything]

Concerning the rudeness of the staff - I agree.

However, did they not read the basic manual before coming to the theme park?

https://www.altontowers.com/media/qtjdjfq5/accessibility-guide-2020.pdf

It's clearly shown on the infograph on page 15: 'The Smiler' - 'Must be able to walk 25 meters unaided'.'Rita' - 'Wheelchair users must be able to transfer unaided'.

The only thing that wasn't in the manual was the fact that 'Duel' has no disabled access anymore.

Which is not to say that I agree with the staff - they definitely should have been more polite and understanding - but I also can kind of understand the exhaustion and annoyance with people that don't care about checking basic requirements of the rides and just do whatever they feel like.

Safety is always the top priority in theme parks and the disabled should consider preparing themselves beforehand instead of going after hearing that some rides have disabled access. These two girls, while having been treated unfairly, also didn't care about checking the basics.

A vegan needs to check with the restaurant if they have proper options. A disabled person needs to check if there is a disabled access that would enable them to use the facility.

 

[Kit]

I read the response above mine and the family is at fault for not doing their research before going to the park. They could have also called ahead of time too if they needed more info and wanted to know if there are any rides she would still be able to get on.

But their treatment of the person was unexcusable. They could have been sympathetic and said "I am very sorry, our work policy requires me to have everyone walk 20 steps before going on the ride. it's a safety issue" and they say it to the family than shouting it.

Sure maybe the park is bad as how Disneyland treats their employers but they shouldn't take it out on the visitors.