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More problems with Virgin mobile!

Mr Allen

Mr Allen

Well-Known Member
V.I.P Member
Above.

Just had the phone call from hell with Virgin, again! I forgot the password to my mobile account, I have the security answer set up as my Mother's maiden name, which I gave to the woman on the phone, twice, and she did not understand!

Grr! I speak very clear English in a Sheffield accent, why don't Foreign call centres and even some UK ones understand me?!

The problem with the account in particular is not just that I forgot the password, the line on Virgin in Sheffield is VERY bad, some people cannot hear me at all when I'm on calls, and due to being deaf I tend to speak very loudly, sometimes even shouting down the phone, I know some people think I'm being aggressive when I do that but I cannot help it.

There are no Virgin mobile shops in Sheffield, the closest one'is in Barnsley, a good half an hour's Train ride away.

I have asked on the Virgin forum, and sent a PM to one of their forum staff when she asked me to yesterday (although I didn't get the request till about an hour ago), which hasn't been responded to yet AFAIK.

The Virgin team member replied to my PM today, she wanted my account details, not being funny but I went through all that, at least attempted to, with the Foreign call centre last night.
 
Last edited:
Well I had a PM from the Virgin forum staff member this morning, apparently there is a Mast in my area that's currently being worked on, hence the signal issues.

They're sending me a new SIM card in the Post, should hopefully be here by this time next week if not sooner.
 
30 minutes to travel 26 kilometers on a train?

Can my city have your infrastructure? To travel 26 km it takes roughly 1 hour 30 minutes, if not longer.
 
Observant said:
30 minutes to travel 26 kilometers on a train?

Can my city have your infrastructure? To travel 26 km it takes roughly 1 hour 30 minutes, if not longer.
Click to expand...

South Yorkshire is a small County, there's only 4 major Towns/Cities, namely Sheffield Rotherham, Doncaster and Barnsley.

Although Sheffield is classed as the 5th largest City in the UK.

Barnsley is only about 5 Train stops from Sheffield, it goes Sheffield, Meadowhall, Chapeltown (back of Asda), Doncaster, Wombwell, and Barnsley Central.
 
So Virgin have cut off my Network because they sent a new SIM card earlier this week! I haven't been able to use my phone all day! I've now had to send for my Dad to come and help me insert the new SIM because it's at their house, I was expecting to do it yesterday but Dad was busy Gardening.
 
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