I will either be getting…
6 kg (13.2 lb) of prunes for £13.66 ($15) or…
6 kg of prunes for £1.86 or…
3 kg of prunes for £1.86
Let me explain.
The original order of 3 kg was to arrive today, but by 4pm it hadn't even been dispatched, so I contacted customer service to find out what was going on, and was offered a £15 promotional credit for the inconvenience. However, if I cancelled the original order and reordered it, I could apply the promotion to the new order, so the whole thing would cost me £1.86 instead. So he cancelled the order and requested a refund.
Half an hour after receiving an email from him confirming the refund had been requested, I received a dispatch notification confirming that the original order was now arriving tomorrow and hadn't been cancelled at all; I'd ordered another by this point which was arriving on Monday.
Now, because the item is on its way they may not give the refund. Which would make sense as they’re delivering the order. But, just as I was thinking I'd have to contact Amazon again as I didn't want 6 kg of the stuff, I realised something. Maybe I did.
I was happy to pay the original price, and I certainly don't mind paying an extra £1.86 for double. Which is a fantastic price. Even if they do cancel the first order, I'd end up with 3 kg from the second-order, and charged £1.86 instead! Which is incredible. I don't see a downside to letting it play out even though this is not what I was told would be happening.
Bizarre.`
6 kg (13.2 lb) of prunes for £13.66 ($15) or…
6 kg of prunes for £1.86 or…
3 kg of prunes for £1.86
Let me explain.
The original order of 3 kg was to arrive today, but by 4pm it hadn't even been dispatched, so I contacted customer service to find out what was going on, and was offered a £15 promotional credit for the inconvenience. However, if I cancelled the original order and reordered it, I could apply the promotion to the new order, so the whole thing would cost me £1.86 instead. So he cancelled the order and requested a refund.
Half an hour after receiving an email from him confirming the refund had been requested, I received a dispatch notification confirming that the original order was now arriving tomorrow and hadn't been cancelled at all; I'd ordered another by this point which was arriving on Monday.
Now, because the item is on its way they may not give the refund. Which would make sense as they’re delivering the order. But, just as I was thinking I'd have to contact Amazon again as I didn't want 6 kg of the stuff, I realised something. Maybe I did.
I was happy to pay the original price, and I certainly don't mind paying an extra £1.86 for double. Which is a fantastic price. Even if they do cancel the first order, I'd end up with 3 kg from the second-order, and charged £1.86 instead! Which is incredible. I don't see a downside to letting it play out even though this is not what I was told would be happening.
Bizarre.`