bchamp
Well-Known Member
I love my job, funny because I'd never see myself working retail, and customer service.. especially.. Which I'm doing. Well, I'm in a new position(sort of) at work. From cashier to working our self check out. Love it, actually. I'm impressed with myself, and feel as if I fit in really well... I've made my fair share of mistakes.. though which I feel like crap for, but I'm trying to treat them as a learning experience.
Such as... Attempting to provide service to a customer.. I realized soon after they left that I messed up and they walked off without paying at all(wasn't a huge order but still!), nervous over answering customer service calls later in the day. Didn't think to hand the call over to the correct department to give her the correct information.. Instead I told her what I thought was true.. Felt wrong shortly after.
Kinda sucked today though, we have a today of 12 self check out machines with only two of us running it at a time. Guess what happens when someone goes on break? One has to run it for a good 30 minutes by themselves, most of the time at least. Today was bad, just overwhelmingly bad. The machines are super sensitive and will lock up easily requiring an attendant to come to your machine and let you finish. Simple procedure but if someone is requiring a rain check and you have to scramble to find one(when you are out) so you have to call for a supervisor to get more for you... and all these people are dependent on you to leave.. It can really get to you haha.
Then you must find out why they need one, find out the advertised price, and so forth so you can finish them up, and everyone else there. Then you have those who just don't believe you... I mean.. I love knowing state laws, and store policies just for my knowledge. Makes me feel good! Today... this got to my nerves a little bit. A younger looking couple came in to buy alcohol, one had an id, the other did not. I was forced to deny them both alcohol, and told that it is state law requiring both of them to have an ID regardless of who is purchasing. I had to call a manager just to tell them the SAME EXACT THING, and they were still mad at ME... I laughed it off but still. Came back with their ids just to tell me with a sarcastic volume "thank you for being an outstanding member of society". Irritating nonetheless.
I just need to get a tiny bit out of my system, I still love the position but working a more customer service like position does have it's negatives... A lot of them, but it's kinda fun, and enjoy the extra responsibility it gives me.
Such as... Attempting to provide service to a customer.. I realized soon after they left that I messed up and they walked off without paying at all(wasn't a huge order but still!), nervous over answering customer service calls later in the day. Didn't think to hand the call over to the correct department to give her the correct information.. Instead I told her what I thought was true.. Felt wrong shortly after.
Kinda sucked today though, we have a today of 12 self check out machines with only two of us running it at a time. Guess what happens when someone goes on break? One has to run it for a good 30 minutes by themselves, most of the time at least. Today was bad, just overwhelmingly bad. The machines are super sensitive and will lock up easily requiring an attendant to come to your machine and let you finish. Simple procedure but if someone is requiring a rain check and you have to scramble to find one(when you are out) so you have to call for a supervisor to get more for you... and all these people are dependent on you to leave.. It can really get to you haha.
Then you must find out why they need one, find out the advertised price, and so forth so you can finish them up, and everyone else there. Then you have those who just don't believe you... I mean.. I love knowing state laws, and store policies just for my knowledge. Makes me feel good! Today... this got to my nerves a little bit. A younger looking couple came in to buy alcohol, one had an id, the other did not. I was forced to deny them both alcohol, and told that it is state law requiring both of them to have an ID regardless of who is purchasing. I had to call a manager just to tell them the SAME EXACT THING, and they were still mad at ME... I laughed it off but still. Came back with their ids just to tell me with a sarcastic volume "thank you for being an outstanding member of society". Irritating nonetheless.
I just need to get a tiny bit out of my system, I still love the position but working a more customer service like position does have it's negatives... A lot of them, but it's kinda fun, and enjoy the extra responsibility it gives me.
