KassieMac
Well-Known Member
I'd say a week is fair to acknowledge the bug and assign a priority to it (not fixed, necessarily, just acknowledged), before continuing to escalate the number of people outside the company made aware of it, especially if the report is well-written (as it should be, if you've taken the time to break into the system).
I agree that it should be acknowledged as soon as possible, but for political reasons companies don't want to acknowledge anything until they've replicated the errors and isolated what parts of the code are involved … so they can present how users can protect themselves and have a fair estimate of how long it will take to fix. When you consider that once the proof of concept goes public then malicious hackers can start exploiting it immediately, it seems more fair to allow enough time for the company to actually fix it. A public acknowledgement before the fix is in place puts users at a higher risk.