Yeah I think I really struggle to see what there is other than facts, I think listening is definitely a safe bet to start with as you said. What would you say it is that people are wanting out of the interaction though if they aren't that interested in sharing knowledge and facts. So I get that people like to be listened to but after I've been listening to them what should I be bringing to the conversation?
I think your answers can be found within the type of social situation you find yourself.
For example, Working or studying alongside your peers requires a different interaction to thanking the store checkout clerk and wishing them a good day.
Waiting in line with others to catch the next bus requires a different interaction to attending a comic con with other like minded folk.
And so on.
After listening/ observing
(and processing what's been said)
you may be able to gauge what's required from you and unless you happen to be a therapist with a client paying by the hour and talking directly to you, you can rest assured nothing is broken and doesn't require fixing through exploration and explanation.
- some just want to offload or complain, to be heard (no fixing required)
Many humans have a bone deep need to be sociable born from a time where the best chances of survival and successful reproduction were within a group.
I think for some the necessity has dissipated but the bone deep drive still remains hence the sociable small talk masked as manners, courtesy, politeness, empathy.
The last example I'd like to offer is a situation I recently found myself in and ask for your thoughts on what I could bring to the conversation:
Facts- I'm lone working during the evening in a building divided into three sections open to the general public.
I have responsibilities in only one section but all three sections communicate with each other by way of radio.
A report of an incident came over the radio from a different section to mine that CCTV had seen three older teenage girls had seriously assaulted a younger lone teenage girl and the police were dealing with the situation.
approx 30 mins later I was approached by a clearly distressed older woman pleading for my help as she'd just watched a video posted on FaceBook showing a young girl being assaulted on the property wearing the same coat as her daughter.
She was unable to contact her daughter by phone and non of her daughters friends were answering her calls to them either.
This woman was visibly shaking and informing me she felt sick.
My question to you - What are your thoughts on what I could offer the social conversation?