Good work. Go for it.We have Starlink, too. It's the best internet service we've ever had. There's an initial equipment cost for the modem/router thingie of about $600 as I recall, in addition to the monthly bill, but it is totally worth it in my rural area.
I won't go to court with Verizon. I'm resolve this issue before they file suit against me, but I am extremely angry about it right now. I like your idea of a letter to the CEO. I'll copy their legal department on my letter, too.
I refused to pay a medical bill for good reason and it went to collections. I told collections the same thing and they stopped hassling me.
If anyone is on Medicaid and a healthcare provider or collections agency comes after you, just tell them you are on Medicaid. It is illegal for them to go after medical bills if you have Medicaid. I used to do this for clients. I don’t know if this is true for all states. Medicaid is a state run program.