Kwickyfeet Icypaws
New Member
Selling encyclopedias was a wild mismatch. However, I did much better with two call center jobs I had later, doing customer and technical support. There were enough technical details to make me "good" at the job, and I got promoted to a more tech position that no longer dealt directly with customers. Thank goodness for the UNIX operating system.
The best trick I found for dealing with customers was that if I could sufficiently proceduralize the support process it would become more repetitive and predictable, and less of a vampiric emotional drain. No diff to the customers as they just want what they called for and rarely see you as a person anyway.
The best trick I found for dealing with customers was that if I could sufficiently proceduralize the support process it would become more repetitive and predictable, and less of a vampiric emotional drain. No diff to the customers as they just want what they called for and rarely see you as a person anyway.