Think the first couple of minutes dealing with customers, l am already assessing,addressing if they are going into idiot land, or they are thieves. Given the dynamics of groups of people working together in tandom to hit retail, younger people can stress me out, because we had a huge group come in, and one broke something ,distraction, the bulk of them were cashing out, but there were two of them near high-price items, which l was watching, and l got them to leave by addressing the two directly.